Legal
Privacy Policy
Last updated: January 1, 2025
1. Introduction
Sutton Group Realty Services Ltd. ("Sutton", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our programs portal and related services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Personal identification (name, email address, phone number)
- Professional information (real estate license number, brokerage affiliation, years of experience)
- Account credentials and usage data
- Communications you send to us
We collect this information when you register for an account, apply to join the Sutton network, submit forms, or contact us directly.
3. How We Use Your Information
We use your personal information to:
- Provide and manage your access to our programs and benefits portal
- Process applications to join the Sutton network
- Send you relevant updates, program information, and communications
- Respond to your inquiries and provide support
- Improve our services and user experience
- Comply with applicable Canadian laws and regulations
4. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
- Sutton franchise offices and affiliated brokerages for recruitment and matching purposes
- Third-party benefit and program partners to facilitate access to agent benefits
- Service providers who assist us in operating our platform, subject to confidentiality obligations
- Regulatory or law enforcement authorities where required by law
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you request deletion of your account, we will remove your personal information within a reasonable timeframe, subject to any legal retention obligations.
6. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to certain uses of your information
- Request deletion of your personal information, subject to legal requirements
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking
Our platform may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of our services.
8. Security
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
[email protected]
Sutton Group Realty Services Ltd.
Vancouver, BC, Canada